About Us: Workpact is a leading provider of ServiceNow-based solutions, helping organizations streamline their operations and improve efficiency. We are looking for a talented ServiceNow Architect to join our team and drive the design and implementation of scalable, reliable ServiceNow solutions.
Job Description: As a ServiceNow architect, you will be responsible for designing, implementing, and providing technical and functional oversight of ServiceNow solutions that align with our customer’s business objectives. You will lead customer interactions guiding customers on best practices to meet business outcomes. You’ll have a strong understanding of ServiceNow applications.
This job is a remote job. You'll work from home with occasional need to travel onsite to customer locations in the U.S.
Key Responsibilities:
- Facilitate customer sessions to align organizational business drivers and functions to ServiceNow application capabilities
- Lead functional and technical design of ServiceNow application deployments
- Mentor less experienced consultants on general consulting and technical approaches to solve challenges
- Assist in project planning activities and knowhow to keep tasks moving
- Identify additional opportunities to assist customers
- Continuously learn market changes and application enhancements to coach clients
- Help your co-workers succeed
- Create and deliver client-facing collateral such as workshop presentations, function and technical documentation, etc.
- Occasional travel to U.S. onsite customer meetings
Qualifications:
- 3+ years ServiceNow experience in two or more ServiceNow application areas (one outside of ITSM/ITOM) designing and deploying end-to-end ServiceNow solutions
- Bachelor's degree in computer science, information technology, or equivalent experience
- Experience with architecture design, development, and implementation.
- Excellent communication and collaboration skills.
- Ability to provide strategic recommendations around technical best practices and industry trends.
- JavaScript and ServiceNow skills such as flow designer, workspaces, etc.
- Previous consulting experience
- Must be authorized to work in the U.S.
Preferred Skills:
- ServiceNow CSA and CIS for related applications
- Experience with agile methodologies
- Integrations using REST / APIs
- Strong group facilitation skills
- Presales / technical sales experience
Why Join Us:
Our goal is to build a sustainable organization with lasting customer and employee relationships. Our PACT is mutual success. We think we are building something special where we all succeed together. Give us a chance to show you how.
Workpact offers competitive benefits including paid training. The annual compensation range for this role is $140,000 - $170,000 (USD).
